Message us
Ask about a booking, report or payment. Include your reference so we can find it quickly.
support@keylo.rent
Write to support →Support
How can we help?
Real people, UK hours, and clear answers about your booking.
Urgent on the day?
For access problems, a representative running late or a time-sensitive change, mark your email urgent.
Mon–Fri, 9 am–6 pm UK time
Send an urgent email →Track your visit
See the current status of every property and open a report when it is released.
Available in your account
Open my dashboard →We currently cover mainland England, Scotland and Wales. Enter the postcode when booking and we'll confirm a representative is available in that area.
Still unsure? Ask us.
Tell us the property and what's worrying you about it. We'll tell you exactly what we'd check.