Booking and property details
Review your selected package, property addresses, listing URLs, preferred time slots, and current progress from your client dashboard.
Keylo support
How can we help?
Find answers about your booking, inspection schedule, representative, or report. Keep your booking reference handy when contacting the team.
Get help
What do you need help with?
For booking-specific support, include your booking reference and property address so the team can find the request quickly.
Scheduling an inspection
We use your preferred slots to match a local representative. Your dashboard will show the representative and confirmed schedule as soon as they are assigned.
Changing or cancelling a request
Contact support with your booking reference and the property address. Include the change you need and any timing constraints.
Inspection reports and media
Completed reports, photos, and videos appear against the relevant property in your dashboard after Keylo's quality review is complete.
Common questions
Quick answers
Where can I find my booking reference?
It appears at the top of each booking in your dashboard and in your booking confirmation email.
Why has my inspection time not been confirmed yet?
A preferred slot is not confirmed until a representative has been matched. The confirmed schedule will appear in your dashboard.
Can I replace a Rightmove or Zoopla listing URL?
Yes. Send support your booking reference, property address, and the complete replacement URL so the team can update the correct property.
When will my report be available?
Reports are released after the viewing is completed and the submitted evidence passes Keylo's quality review.
Still need help?
Email support@keylo.co.uk and include your booking reference.