Message us
Ask about a booking, report or payment. Include your reference so we can find it quickly.
support@keylo.rent
Write to support →Support
How can we help?
Real people, UK hours, and clear answers about your booking.
Urgent on the day?
For access problems, a representative running late or a time-sensitive change, mark your email urgent.
Mon–Fri, 9 am–6 pm UK time
Send an urgent email →Track your visit
See the current status of every property and open a report when it is released.
Available in your account
Open my dashboard →Your representative documents the attempt and our team contacts you to arrange the safest next step. Any fee or refund decision is confirmed with you clearly.
Still unsure? Ask us.
Tell us the property and what's worrying you about it. We'll tell you exactly what we'd check.